Privacy Policy

Our Privacy Policy is contained in our terms and conditions. The following is a full extract of clause 5 (Privacy Policy) taken from our terms and conditions.

5.1 Introduction
This Clause 5 sets out our policy in relation to processing of your data. In this privacy policy: data means all data we hold concerning you and your contact individuals; personal data has the meaning given to it in the Data Protection Act 1998; and subscriber Data is telephone, fax and e-mail addresses of individual or corporate subscribers for the purposes of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5.2 Our commitment
We are committed to processing your data in accordance with this privacy policy, and, where applicable, the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

5.3 How do we obtain data?
We obtain data when you set up an account with our website, or if you register an address with us to receive news and marketing from us, or if you submit an order to us, or you otherwise communicate with us. We also generate and hold data specific to your orders and transactions with us, including the goods and services we provide and payments made by you.

5.4 What data do we process?
We gather and hold a range of data, including contact information (such as postal, invoicing, and delivery addresses, telephone, mobile, and fax numbers, and e-mail addresses, and details of individuals who are contacts for your business or organisation), payment information (including credit or debit card information and payment history and any credit check information), order information (including a record of your orders, payments made, order tracking, fulfilment and delivery), website usage (including your browsing and purchase history) and relationship information (including any communications and dealings we have with you, enquires and complaints, and possible credit checks).

5.5 What do we use your data for generally?
We use your data for performing our contracts with you, corresponding with you concerning your account and our goods and services, and generally administering and managing our business and our transactions and relationship with you. We may also use your data on an anonymous basis to carry out analysis and research in relation to our overall business performance, and to facilitate reviews, developments and improvements to the goods and services offered to you. We may monitor and record telephone calls for the purpose of security and training.

5.6 Marketing and news
We may use your data to send you marketing and news information relating to us and our goods and services, and any goods and services of third parties. including anything you have consented to on or through our website. In relation to personal data, we will only use this data for these purposes if you have given the consent required by the Data Protection Act 1998 and/or the Privacy and Electronic Communications (EC Directive) Regulations 2003. Further we will not use your data for these purposes if prohibited by either of those laws.

5.7 Transfers to third parties
We do not share your data with any third parties except as provided in this policy or as required by law. In particular, we will not share personal data with third parties for direct marketing by those third parties without your consent. We may transfer your data to third parties in order to perform your orders, collect payment, provide you with our goods and services and for other legitimate purposes (such as credit and debit card processing companies, credit reference agencies, and other government organisations, outside suppliers, distributors, sub-contractors and delivery companies). We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of this agreement and for other related purposes. We may also supply your information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us. We may provide aggregate statistics (including information derived from your data) about our sales, traffic patterns, and related website information, to trustworthy third parties, but these statistics will include no personally identifying information.

5.8 Credit References
To help us decide whether to accept orders from you or (where applicable) allow you payment credit terms, you acknowledge that we may undertake whatever searches and enquiries and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies. You can contact us for details of the credit reference agencies used by us. Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially and members of your household. We may use a credit scoring or other automated decision making system.

5.9 Data Security
We are firmly committed to data security and we take reasonable steps to guard against unauthorised access to your data.

5.10 Cookies
In common with many other online services, we may use "cookies" to store and track information about your usage of our website. Cookies are small pieces of information that are transferred from our website to and stored by your browser in a small text file on your computer. The use of cookies is common in the computer industry. We use cookies in three ways: per–session cookies are used while you are logged on to our websites to record temporary data relating to your visit to our website, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the website; logon cookies stores some data between visits to our website in order to allow you to log on to your account more easily; usage cookies stores historic data about your visits to our websites and allows us to personalise your experience, provide features such as special offers, and allows you to store items in your shopping basket between visits. If you do not want to use "cookies" most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal, but some processes that depend on cookies may not work properly.

5.11 Personal Data - Your Rights
In relation to personal data we process, individuals have the following rights in relation to their data personal: a right to be told what data is held (we may charge a fee of £10 to cover our costs in dealing with this); a right to stop marketing messages; a right to stop usage which is causing substantial distress; and a right to ask for the rectification, erasure or blocking of any personal data which is inaccurate or not up to date.